Shipping policy

Here’s a Shipping Policy designed for your Shopify webshop, considering that shipping times will vary based on each product:

Shipping Policy

Thank you for shopping at ByOlav. We strive to offer you the best shipping options to ensure that your items arrive as quickly as possible. Please read the following details carefully before placing an order.

Processing Time

  • Each product is made to order, which means there is a processing period before we ship your items. Processing times vary based on the type of product and can range from 5 to 10 business days. Custom or personalized art prints may take longer, up to 15 business days.
  • Once your order is processed and ready to ship, you will receive a confirmation email with your tracking information.

Shipping Time

Shipping time varies depending on your location and the selected shipping method at checkout:

  • Domestic Orders (within [Country/Region]): Typically, shipping takes 3 to 7 business days after processing.
  • International Orders: Shipping may take 7 to 21 business days depending on the destination and shipping method chosen.

Please note that these timeframes are estimates and may be affected by factors beyond our control, such as carrier delays, customs processing, or holidays.

Shipping Rates

  • Shipping rates are calculated based on your location, the weight and size of your order, and the selected shipping method. Shipping costs will be displayed at checkout.

Customs and Import Taxes

For international orders, customs or import duties may apply once the package reaches your destination country. These fees are the responsibility of the customer and vary by country. We recommend contacting your local customs office for more information.

Order Tracking

Once your order has shipped, we will send you a shipping confirmation email with your tracking number. You can use this to track the status of your shipment. Please allow up to 48 hours for the tracking information to update.

Delays

While we do our best to ensure your items arrive within the stated timeframes, there may be unforeseen delays due to:

  • Customs clearance (for international orders)
  • Natural disasters, weather conditions, or public holidays
  • Carrier disruptions

If you experience any significant delays beyond the estimated shipping time, please contact us at shop@byolav.com and we will do our best to assist you.

Lost or Damaged Shipments

  • If your order arrives damaged or is lost in transit, please contact us within 48 hours of receiving your package. We will work with you and the carrier to resolve the issue.
  • Be sure to provide pictures of any damaged items along with the original packaging to help expedite the process.

Multiple Shipments

If your order contains multiple items, they may ship separately depending on the production schedule. You will receive tracking information for each package.

Incorrect Shipping Information

Please ensure that the shipping address you provide at checkout is accurate and complete. We are not responsible for shipments that are delayed or returned due to incorrect or incomplete address information. If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the package.

Shipping Restrictions

Certain items may be restricted from being shipped to specific locations. We will notify you if there are any issues with shipping your order to your location.

Contact Us

If you have any questions about our shipping policy, or if you need help with your order, please contact us at shop@byolav.com. We're happy to assist!